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TERMS AND CONDITIONS

Version: 20 / 08 / 2022

1. ACCEPTANCE OF TERMS AND CONDITIONS

Welcome to the website discoverandaluciaysevilla.com. The access to the website and its use, as well as the purchase of services on discoverandaluciaysevilla.com, implies the reading, knowledge and acceptance of these general Terms and Conditions (hereinafter Terms and Conditions).

2. ABOUT THE WEBSITE/SERVICES

On the discoverandaluciaysevilla.com platform, users have the opportunity to find and book sightseeing tours, activities and experiences in Andalusia, the region in Southern Spain.

These activities are provided by local third party providers selected according to strict criteria of reliability and quality. Discoverandaluciaysevilla.com provides this booking platform to users and tourism service providers as part of an intermediary service.

Contracts for tourism services are concluded directly between users of this booking platform and tourism service providers. If users book services provided by third party suppliers the corresponding contract is concluded directly between that user and the supplier. Discoverandaluciaysevilla.com is not a contractual party with respect to the tourist services offered on this booking platform.

this booking platform.

The contractual relationship between the user and discoverandaluciaysevilla.com basically only includes the proper intermediation of the user to the respective supplier.

Discoverandaluciaysevilla.com does not act as an organizer, lessor, seller or other contractual partner with respect to the service contract with the user. Discoverandaluciaysevilla.com acts as a commercial agent authorized by the providers.

Discoverandaluciaysevilla.com is not permitted to collect service fees.

The funds paid by the user are collected by a Payment Service Provider set up within the discoverandaluciaysevilla.com platform. The Payment Service Provider provides a regulated payment service by virtue of authorization as an Electronic Currency Institute.

The invoice for the purchased service will be issued by the service provider.

Discoverandaluciaysevilla.com is not a travel agency nor does it provide or have transportation or accommodation services. You agree that discoverandaluciaysevilla.com is not responsible for the accuracy or completeness of the information it obtains from third party providers and displayed on the website.

Discoverandaluciaysevilla.com shall have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of third party providers, nor for personal injury, death, property damage or other damages or expenses arising from interactions between you and third party providers.

The essential features of the services are presented on the website within each service file.

3. LIMITATION OF LIABILITY

SUPPLIERS ARE INDEPENDENT CONTRACTORS AND ARE NOT AGENTS OR EMPLOYEES OF DISCOVER ANDALUCIA AND SEVILLA. DISCOVERANDALUCIAYSEVILLA.COM IS NOT RESPONSIBLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, NEGLIGENCE OR MISCONDUCT OF ANY SUCH SUPPLIER OR FOR ANY PERSONAL INJURY, DEATH, PROPERTY DAMAGE OR OTHER DAMAGES OR EXPENSES RESULTING FROM OR ARISING OUT OF ANY RESERVATION OR USE OF A PRODUCT. DISCOVERANDALUCIAYSEVILLA.COM SHALL NOT BE HELD LIABLE OR MAKE ANY REFUND IN THE EVENT OF DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND ITS DIRECT CONTROL NOR ARE THEY LIABLE FOR ANY ADDITIONAL EXPENSES, AS WELL AS OMISSIONS, DELAYS, REROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

Discoverandaluciaysevilla.com excludes its liability, and that of its employees, for any damages related to your access to (or inability to access) the web site, or to any errors or omissions in, or the results obtained from use of, the web site, regardless of the legal basis for such liability, except for liability for damages caused by intent or gross negligence, and then only to the extent permitted by applicable law.

4. WHO OPERATES THIS SITE?

Discoverandaluciaysevilla.com provides this web site (including text, images, videos, software, products, services and other information contained or presented on the web site.

Discoverandaluciaysevilla.com has all necessary permissions and licenses to conduct the activities in question. You may contact us by e-mail (info@discoverandaluciaysevilla.com) or by telephone using this number: + 34 722 324 630.

5. SCOPE OF TERMS AND CONDITIONS

These Terms and Conditions together with the Privacy Policy apply to all forms of use of the Website. Use of the Website is permitted to all visitors to the Website provided that they have accepted the Terms of Use and have read and understood the Data Protection Policy. Any use of the Website or any part of it means that you have read and understood the Terms and Conditions, the Privacy Policy and that you fully agree to be bound by the terms of these Terms of Use.

6. NO WARRANTY

Although discoverandaluciaysevilla.com endeavors to ensure the accuracy of the content presented on or through the website, discoverandaluciaysevilla.com makes no express or implied warranties of completeness, accuracy, reliability and timeliness of the content of this website and its fitness for a particular purpose or other purpose (including all information provided by third parties). Discoverandaluciaysevilla.com reserves the right to change, supplement or delete the content of this web site, as well as its structure and function at any time without notice, at its discretion, without removing any obsolete content or characterizing it as such. Discoverandaluciaysevilla.com may block access to the Web site in whole or in part for users or make access dependent upon compliance with certain conditions. Discoverandaluciaysevilla.com makes no express or implied warranties with respect to the availability of the web site or its functions or the absence of defects. This also does not include any warranty that the website and its underlying infrastructure are free of viruses and other malicious programs. Furthermore, discoverandaluciaysevilla.com assumes no warranty that the content of the website has not been modified by technical deficiencies or by unauthorized third parties.

7. USE OF THE PLATFORM

Discoverandaluciaysevilla.com is intended for your personal, non-commercial use and for legitimate requests for booking activities. Therefore, you agree not to use the website for speculative, false or fraudulent bookings and to use the services and content in accordance with the law and the terms and conditions of the products that discoverandaluciaysevilla.com offers at any time.

By using the website, you declare that you are of legal age (18 years old) and have legal capacity to book the services offered by discoverandaluciaysevilla.com in accordance with the established legal conditions, which you understand and accept. It is your responsibility to provide your details correctly on the website, and you must pay special attention regarding the introduction of data on documents and the names of other people, verifying that they match the details found in your ID or passport. Discoverandaluciaysevilla.com is not responsible for the accuracy of the data provided nor for the legal consequences and associated costs that any misuse may cause.

In all bookings, the person making the booking will be deemed to have accepted these conditions on behalf of other persons involved.

8. PERSONAL DATA AND PRIVACY POLICY

By agreeing to these Terms, you expressly consent to the disclosure of certain details of your personal information (as defined in our Privacy Policy, which is incorporated into these Terms by reference).

Personal data provided in the process of booking activities through our website will be incorporated into a database owned by discoverandaluciaysevilla.com, ensuring compliance with its obligation of confidentiality of personal data and duty to maintain confidentiality. To this end, discoverandaluciaysevilla.com will take the necessary measures to prevent any alteration, loss or unauthorized access, taking into account the current state of technology in accordance with the provisions of Italian law on the protection of personal data.

You also agree that the personal data provided in the process of purchasing our products are incorporated into a database owned by discoverandaluciaysevilla.com, to adequately provide the requested service, meet the requirements of billing, accounting and auditing of the company, statistical analysis, verification of credit cards and other payment cards, and commercial communications by email about other products sold through the website and that discoverandaluciaysevilla.com considers that may be of interest. If you do not wish to receive commercial communications by electronic means, please send an e-mail to the following address: info@discoverandaluciaysevilla.com.

Similarly, for the provision of necessary services, you agree that discoverandaluciaysevilla.com will send your personal data to suppliers of any products you have booked, including third parties with whom you have booked activities.

9. HOW TO MAKE A RESERVATION

To book one or more services on the website, the user must follow the steps indicated in the booking process, provide date, number of people, complete the requested data and click on the button “Book now, pay later”. When confirming the reservation of the services, the user will have all the information related to the order in process and all the corresponding contractual data.

The “Book now, pay later” mode allows making a confirmed reservation without prepayment.

If the booking is made more than one week before the departure date, an email will be sent with a link for payment 7 days before the start of the booked activity.

If the reservation is made less than 7 days before the departure date, an email with a link for payment of the service will be sent immediately after checking the availability of the requested activity.

If payment is not made, the reservation will be automatically cancelled.

However, it is possible to cancel the reservation even after payment has been made. Please check the cancellation conditions and the possibility of reimbursement for each package. 

For guided tours with entrance to the monuments: Alhambra in Granada, Cathedral and Reales Alcazares in Seville, and Mosque in Cordoba, the payment link will be sent immediately after confirmation of availability, even if the reservation is made more than 7 days prior to departure, as tickets must be purchased immediately.

Discoverandaluciaysevilla.com may refrain from processing reservations sent by users who do not present sufficient guarantees of solvency, which are incomplete or incorrect, those whose payment confirmation is not received within 48 hours, and also in case the services are not available. In such cases, discoverandaluciaysevilla.com will inform the user by email that the reservation has not been processed correctly, specifying the reasons for the same.

10. PRICES

Prices are quoted per person, unless otherwise specified, and include taxes.

Prices are based on the local rate at the time of quotation, converted at the prevailing exchange rate as determined by discoverandaluciaysevilla.com.

Price quotations are subject to change without notice up to the time of booking confirmation.

Unless otherwise specified, prices do not include usage fees, including foreign departures, security, port charges, parking fees, customs fees, immigration, agricultural, passenger or international transportation taxes.

The price of services does not include insurance. You are responsible for providing sufficient insurance protection. The insurance requirement depends on the activity booked. Prices do not include gratuities for local drivers, guides, visa and passport fees, luggage and personal belongings, taxes or duties, or any type of beverages or food not expressly specified in the “Included” section of the Product pages on the website.

11. PAYMENTS

The total agreed price for the service provided is due 7 days prior to departure.

Proof of purchase / voucher, required for admission to the tour/activity, will be available once full payment for the service has been made.

The Customer must notify discoverandaluciaysevilla.com of any improper or fraudulent charges on the card used for purchases, by email or phone, in the shortest possible time to allow discoverandaluciaysevilla.com to make appropriate arrangements.

It is not possible to obtain a refund once a tour or service has commenced or in respect of any type of package, meals or other services used, except in accordance with legal rights that assist you.

Prices of services may be subject to updates. The prices that discoverandaluciaysevilla.com will apply to each reservation will be those in effect at the time the user confirms the purchase of the services, regardless of the day on which delivery is made. Discoverandaluciaysevilla.com recommends to make sure of the final sale price before confirming the reservation.

The transaction value may be subject to taxes, fees, foreign transaction fees, currency exchange or other charges. Your bank or credit or debit card company may convert the payment to local currency and charge fees, which will mean a difference between the amounts shown on discoverandaluciaysevilla.com and the final amounts charged to your bank account or credit or debit card statement. Please contact your bank or card issuer if you have any questions about conversion rates or applicable fees.

12. SECURITY

The Payment Service Provider configured on the discoverandaluciaysevilla.com platform uses the most effective and secure methods of current technology to transmit data and payments for each transaction.

In the event that the user makes the payment by credit card, the bank details will be transmitted through a secure protocol without any third party can in any case have access to them. Such data will never be used except to complete the procedures related to the purchase, to issue the corresponding refunds in case of return and to prevent and inform the police forces in case of any Fraud on the Website by the buyer.

Within a maximum period of 24 hours from receipt of the order, discoverandaluciaysevilla.com will send the user an email with the confirmation of the reservation, including the order number.

Credit card fraud is a crime, and discoverandaluciaysevilla.com will take legal action against anyone who makes a fraudulent transaction in our store.

13. VOUCHER

In addition to the booking confirmation, once full payment for the service has been made, you will receive a personalized voucher from discoverandaluciaysevilla.com for each tour, event or service you book.

On the voucher you will find complete information about the local service provider, such as address, phone number, etc. The provider reserves the right to change the order of activities depending on conditions or other unpredictable factors.

You must show the printed or electronic discoverandaluciaysevilla.com voucher to the service provider to exchange it for your tour, ticket or package. Your reservation cannot be made or redeemed without presenting a valid discoverandaluciaysevilla.com voucher.

If you make a purchase with a gift certificate, discoverandaluciaysevilla.com requires you to present the Gift Certificate used to purchase the tour, ticket or package at the time of registration.

14. ARRIVAL AT THE MEETING POINT AND COMPLIANCE WITH THE TERMS AND CONDITIONS

You are responsible for arriving on time at the notified meeting point. If you are traveling to an activity from abroad, you are responsible for having the necessary travel documents (passport, etc.) and for observing health regulations, etc.

15. PASSPORTS, VISAS AND INSURANCE

When you make reservations for international travel with third party suppliers through this website, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order. For passport and visa requirements, please contact the appropriate embassy or consulate for information. Since requirements may change at any time, be sure to check for updated information before booking or departing on your trip.

Discoverandaluciaysevilla.com assumes no responsibility for travelers who are denied entry to a flight or to any country for failure to carry the travel documents required by any airline, authority or country, including countries through which the Traveler is only required to pass in transit to their destination.

Since visa and health requirements are subject to change without notice, we recommend that you verify these requirements with the appropriate consulate before departure. We strongly recommend that you purchase a comprehensive travel insurance policy prior to travel to protect your Product purchase. If you cancel your trip or significantly change your travel dates, the policy may reimburse you for the cost of cancellation fees and other related expenses. Please read the relevant terms and conditions of the modification / cancellation policy carefully.

For tours to Tangier in Morocco and Gibraltar (UK): PASSPORT REQUIRED. Valid passport and/or visa required on day of travel.

MUST confirm and obtain any visa requirements prior to border crossing. All processing of any documentation is the complete and sole responsibility of the traveler. Discoverandaluciaysevilla.com is not responsible for administrative processes.

16. MODIFICATION OF RESERVATIONS

All requests to modify or change reservations should be directed to discoverandaluciaysevilla.com customer service at info@discoverandaluciaysevilla.com. Changing or modifying a reservation may incur the cost of cancellation charges. Please refer to the “Cancellation Conditions” section of each package for more information on cancellation of reservations.

– It is not possible to change or modify tickets for: Alhambra (Granada), Real Alcazar (Seville), Seville Cathedral, Mosque-Cathedral of Cordoba, special events or Flamenco performance tickets. Sales of this type of ticket are final and cannot be changed once the original purchase has been confirmed.

– All other requests for date changes or any other modifications will be subject to availability from product and/or service providers; Discoverandaluciaysevilla.com cannot guarantee that such requests will be fulfilled satisfactorily.

– If you request a date change three (3) days or less prior to the confirmed travel date, discoverandaluciaysevilla.com will attempt to process your request; however, changes made three days or less prior to the original travel date may be subject to a surcharge.

– If you make a purchase using a discoverandaluciaysevilla.com promotional code or accept a discount or special offer price during the discoverandaluciaysevilla.com checkout process, it is possible that any changes or modifications to the itinerary after checkout will invalidate the discount or special offer price. Discoverandaluciaysevilla.com may decide, at its sole discretion, to honor the discount or Special Offer price in the event that the discount or Special Offer price is not honored.

Special Offer price in the event that you make a change or modification to the itinerary after purchase. However, discoverandaluciaysevilla.com reserves the right to invalidate the discount or Special Offer price if you make any changes to the confirmed itinerary.

Occasionally, our product and/or service providers make changes to tour dates or prices, included features, coverage or age requirements, as well as other product features or requirements. Accordingly, discoverandaluciaysevilla.com reserves the right to cancel, change or replace any service, tour, ticket or product you have booked on this website, at any time and for any reason. In such cases, if you are not satisfied with the alternatives offered, you will be entitled to a full refund of the original purchase price. Notwithstanding the foregoing, when our service providers inform us of a significant change to a reservation and/or tour, product or event, we will make all reasonable efforts to notify the consumer, travel agent and/or distributor, as appropriate, to modify or reissue the reservation where possible.

17. CANCELLATION OF RESERVATIONS

To make a cancellation please send an email to info@discoverandaluciaysevilla.com.

CANCELLATION OR MODIFICATION OF A RESERVATION MAY INCUR CANCELLATION FEES. PLEASE CHECK THE CHARGES IN THE CANCELLATION CONDITIONS SECTION OF THE REQUIRED SERVICE. When you cancel any reservation, you will be notified by email or telephone of the total amount of the cancellation charges. Events, attractions, shows, tablao flamenco, tickets to the Alhambra (Granada), Real Alcazar (Seville), Seville Cathedral, Mosque-Cathedral of Cordoba: these types of products are non-refundable under any circumstances. Gift certificates: None of them are refundable under any circumstances.

18. DISCOVER ANDALUCIA AND SEVILLE CONTENT

All content, trademarks, logos, drawings, etc. appearing on the site are protected by intellectual and industrial property are expressly reserved by discoverandaluciaysevilla.com or, where appropriate, by the persons or companies listed as authors or rights holders. Any violation of these rights will be prosecuted in accordance with current legislation.

The reproduction, use, modification, distribution or public communication by any means of some or all of the contents of the website (including text, images, URL, pricing information, etc.) for uses other than legitimate information or reservation of the activities offered is prohibited.

You may contribute to the content of our website, for example, by posting comments expressing your experience of the activities in which you participated and/or by rating any aspect of it, accepting full responsibility and risk associated with such content or other information provided, distributed, aggregated, included, linked or posted on the website, including any reliance by third parties on its truthfulness or usefulness and any disclosure of personally identifiable information.

Discoverandaluciaysevilla.com will not remove content posted on our site, except to the extent that it includes or presents content that may cause us further liability or harm.

While discoverandaluciaysevilla.com does not own or control any of the content you post, you agree that, by including your content on the Site, you automatically grant us the right to display and promote your content and to change and/or edit it for clarity, correct its grammar, or incorporate it into advertisements and other activities. You also agree that other users of discoverandaluciaysevilla.com have the right to access your comments regarding your use of our Website.

Finally, you waive any claim or assertion of moral rights or attribution with respect thereto.

You further represent and warrant that your content and any content you request from discoverandaluciaysevilla. com: (1) will not infringe any copyright, patent, trademark, trade secret or other proprietary or publicity or privacy rights; (2) will not violate any law or regulation; (3) will not constitute defamation; (4) must not be obscene or contain child pornography; (5) will not include incomplete, false or inaccurate information about you or any third party; and (6) will not be intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.

19. LINKS

This Platform may contain links to websites operated by parties other than discoverandaluciaysevilla.com, which are provided for informational purposes only. The fact that this Platform includes links to these sites does not imply that we endorse the material found on them or any association with their operators. We do not control such websites and are not responsible for their content or the privacy or other practices of such web platforms.

Discoverandaluciaysevilla.com will not assume any responsibility for any aspect related to the websites to which a link is established, by way of example and without limitation, on its operation, access, data, information, files, quality and reliability of its products and services, its own links and / or any of its contents, in general.

20. MODIFICATION OF TERMS AND CONDITIONS

Discoverandaluciaysevilla.com may modify these Terms and Conditions at any time and with immediate effect. If we make modifications, they apply as of the date of their posting on the website. Discoverandaluciaysevilla.com expects you to regularly review this section to ensure that you are familiar with the applicable Terms and Conditions. Any subsequent use of the website after such modifications means that you accept the modification.

21. APPLICABLE LAW AND JURISDICTION

You agree that Italian law applies to these Terms and Conditions. The courts of the city of San Benedetto del Tronto – Ascoli Piceno have jurisdiction and may hear disputes arising from the interpretation or application of this clause.