Terms and Conditions

Welcome to the website www.discoverandaluciaysevilla.com. Access to the Website and its use, as well as the purchase of discoverandaluciaysevilla.com services, implies the reading, knowledge and acceptance of these General Conditions of Use (hereinafter, Conditions of Use).
The services purchased on the Website are sold directly by discoverandaluciaysevilla.com.

1. Commercial Policy
1.1 Discoverandaluciaysevilla.com offers the services for sale on the Website, exclusively, to users who are over 18 years of age and have sufficient legal capacity to be bound by these Terms of Use. Likewise, the user accepts expressly and without exception that Access and use of the Website, its services and content is performed under its sole and exclusive responsibility.
1.2 Discoverandaluciaysevilla.com reserves the right not to respond to orders placed by users that do not comply with what was established in the previous point.
1.3 These Terms of Use exclusively govern the offer, the acceptance of purchase orders and execution of services for the users of the Website.
1.4 Discoverandaluciaysevilla.com reserves the right to modify, at any time, the configuration of this Website, as well as the conditions of the service and its content, and the right to remove, limit or suspend it temporarily or permanently, or to prevent the Access to it, trying to inform the user of these changes, whenever circumstances permit, by publishing on the Website.

1.5 Discoverandaluciaysevilla.com does not guarantee, directly or indirectly, the content offered by third parties, nor the truthfulness, reliability, accuracy, timeliness or convenience of this information for the use made by users or any other person. The intellectual property rights on this Website are owned by Discoverandaluciaysevilla.com. The exclusive exercise of reproduction, distribution, public communication and transformation belong to this company.

2. Types of Users and How to place an Order.
2.1 On the Website you will find information about the services offered and the possibility of contracting them. In order to be able to process the orders correctly, the user must provide the data requested for this purpose and must adhere to these Terms of Use in the version published at the time of accessing the Website. Discoverandaluciaysevilla.com guarantees the adoption of the necessary measures for the processing of personal data in accordance with the provisions of Law 15/1999 on the Protection of Personal Data and in accordance with the provisions of the Privacy Policy. The navigation through the Website does not require the condition of user, but the visitor must comply with the Conditions of Sale of the website specified here. Access to the Website is subject to prior reading and acceptance by any user of the terms, conditions and policies contained in the Legal Information section of this website.

2.2. As indicated above, before proceeding to purchase the services by transmitting the order form, the user will be asked to carefully read and expressly accept these Conditions of Sale. We recommend that all users print a copy and file or reproduce another copy for their personal use.
2.3. To order one or more services on the Website, the user must follow the steps indicated in the purchase process, filling in the requested data, confirming the purchase of the services added to the cart and making the payment of the order. By confirming the purchase of the services, the user will have all the information related to the order in process and all the corresponding contractual data.
2.4 The user who purchases services on the Website, agrees to pay when confirming the purchase. Thus, the order will not be processed until the moment that Discoverandaluciaysevilla.com receives the payment.

2.5 Once the order has been formalized, the user will receive by e-mail a confirmation that the order has been made, detailing the services purchased and their prices, the form of payment and other contractual data of the transaction.
2.6 Orders will be archived in the database of Discoverandaluciaysevilla.com for a period of time that will not exceed the limits established by the current legislation. The user can access his orders in the section, “My Orders”.
2.7 Discoverandaluciaysevilla.com may refrain from processing orders sent by users who do not present sufficient solvency guarantees, which are incomplete or incorrect, those whose confirmation of payment is not received within 48 hours, and also in case the services are not available. In such cases, Discoverandaluciaysevilla.com will inform the user by email that the Order has not been processed correctly, specifying the reasons for it, and, if applicable, will reimburse the amount that has been anticipated for services not available.

3. Services and Prices
3.1 Discoverandaluciaysevilla.com is an online page that allows users to search, find and book travel experiences in the main towns of Andalusia, Spain. Discoverandaluciaysevilla.com offers a wide variety of visits, tickets and services made available by our third party suppliers.
Although Discoverandaluciaysevilla.com displays information about travel experiences offered by third party suppliers and facilitates reservations for them, these options do not imply, suggest or constitute in any way the sponsorship or approval by Discoverandaluciaysevilla.com of such third party suppliers or that there is no affiliation between Discoverandaluciaysevilla.com and third party suppliers. Although Discoverandaluciaysevilla.com members can rate and comment on particular travel experiences based on their own experiences, Discoverandaluciaysevilla.com does not endorse or recommend the products or services of third-party providers. You agree that Discoverandaluciaysevilla.com is not responsible for the accuracy or completeness of the information you obtain from third-party providers and displayed on the Website.
If you book a travel experience through the Website, you agree to read the terms and conditions of the provider and to be bound by them, which includes all rules and policies relating to the travel experience of the provider. Your interactions with third-party vendors are at your own risk. Discoverandaluciaysevilla.com shall have no liability with respect to the acts, omissions, errors, declarations, warranties, defaults or negligence of third-party suppliers, nor for any personal injury, death, property damage or other damages or expenses arising from the interactions between you and third-party suppliers.

3.2 Discoverandaluciaysevilla.com reserves the right to decide, at any time, the services offered through the Website. In particular, Discoverandaluciaysevilla.com may, at any time, add or remove services from the online store.
3.3 The essential characteristics of the services are presented on the Website within each service file.
Prices are quoted in Euro and are per person, unless otherwise specified, and are VAT included.
Price quotes are subject to change without notice until the time of booking confirmation.
Unless otherwise specified, prices do not include usage fees, including overseas departure, security, port charges, parking fees, customs fees, immigration, agriculture, passenger or international transport taxes.
Prices do not include tips to local drivers, drivers or guides, visa and passport fees, baggage and personal insurance, personal belongings, taxes or duties, or any kind of drinks or food that are not expressly specified In the “Included” section of the Product pages on the Website.

4.1 The Customer agrees to pay at the time of booking. Discoverandaluciaysevilla.com will have to verify the availability of the service with its suppliers and will retain the total amount of the product in the Credit Card of the Customer until the moment of the confirmation of the reservation, and at that moment the charge will be made. The voucher (proof of purchase) will be available once the reservation of the product has been confirmed.
4.2 The Customer must pay the amount corresponding to his reservation by means of payment by credit or debit card (Visa, MasterCard, Visa Electron and other similar cards, PayPal payment gateway. The Client must notify Discoverandaluciaysevilla.com of any undue charge or fraudulent on the card used for purchases, by email or telephone, in the shortest possible time in order to allow Discoverandaluciaysevilla.com to make the appropriate arrangements.
4.3 No service fee is charged for processing debit or credit card payments. In the case of payment with PayPal gateway a commission fee of 3,4% of total amount + 0,35 € will be applied. To make a reservation, it is essential to pay the total amount of the service by credit or debit card, or by payment with a PayPal account.

4.4 It is not possible to obtain a refund once a visit or service has begun or in respect of any type of package, meals or other services used, except in accordance with the legal rights that assist you.
4.5 Prices for services may be subject to updates. The prices that Discoverandaluciaysevilla.com will apply to each order will be those in effect at the moment in which the user confirms the purchase of the services regardless of the day in which the delivery takes place. Discoverandaluciaysevilla.com recommends making sure of the final sale price before confirming the order.

5.1 Discoverandaluciaysevilla.com is committed to use the most effective and safe methods of current technology to transmit data and payments for each transaction. These shipments will always be encrypted through a secure server (SSL).
5.2 In case the user makes the payment by PayPal, the bank details will be transmitted through a secure protocol to PAYPAL or other responsible for providing the respective remote electronic payment services, without any third party can in any case have access to them. Such data will never be used by Discoverandaluciaysevilla.com any more than in order to complete the procedures related to the purchase, to issue the corresponding refunds in case of any returns and to prevent and inform the police forces in the event of any Fraud on the Website by the buyer.
5.3 The price of the purchase of the services will be debited in the current account of the user at the time of confirmation of the order.
5.4 Within a maximum period of 48 hours from receipt of the confirmation of payment, Discoverandaluciaysevilla.com will send the user an email with the confirmation of the purchase, including the order number and invoice.

5.5 Credit card fraud is a crime, and Discoverandaluciaysevilla.com will bring legal action against anyone who carries out a fraudulent transaction in our store.

6.1 In addition to the confirmation of the reservation you will receive a personalized Discoverandaluciaysevilla.com voucher for each visit, event or service you reserve.
6.2 You must deliver the original and authentic Discoverandaluciaysevilla.com voucher or an electronic voucher (when it is accepted by the operator) to the service provider to exchange for your visit, ticket, ticket or package. Your reservation can not be booked or redeemed without presenting a valid Discoverandaluciaysevilla.com voucher.
6.3 For security reasons, when you redeem the Discoverandaluciaysevilla.com voucher, you must present a photo ID. The purpose is to identify you to help us avoid fraud.
6.4 In some cases, Discoverandaluciaysevilla.com also requires that you present the credit or debit card you used to purchase your visit, ticket or ticket at the time of the exchange. In general, this requirement only applies to attractions and shows. This helps us to avoid misuse of credit cards. At the time of check-out we will indicate if you must present the credit or debit card used to make the reservation.

6.5 If you make a purchase using a gift certificate, Discoverandaluciaysevilla.com requires to present the Gift Certificate used to purchase the visit, ticket, or package at the time of the check in.
6.6 Please note that Discoverandaluciaysevilla.com vouchers may be confiscated and canceled

immediately without refund if your signature or name does not match those on your credit or debit card or Gift Certificate.

7.1 When you make reservations for an international trip with third party suppliers through this Website, you are responsible for ensuring that you comply with all entry requirements for foreigners and that your travel documents, including passports and visas, are in order.
7.2 For passport and visa requirements, please contact the relevant embassy or consulate for information. Since the requirements can change at any time, be sure to check the updated information before making the reservation or leaving the trip.
7.3 Discoverandaluciaysevilla.com assumes no liability to travelers who are denied entry to a flight or to any country for not carrying the travel documents required by any airline, authority or country, including the countries for which the Traveler just have to pass in transit to their destination.
Since visa and health requirements are subject to change without notice, we recommend that you check these requirements at the appropriate consulate before you leave.
7.4 We strongly recommend that you purchase a comprehensive travel insurance policy before you travel to protect the purchase of your Product. If you cancel your trip or significantly change your travel dates, the policy may reimburse you for the cost of cancellation charges and other related expenses. Carefully read the relevant terms and conditions of the travel insurance policy.

All requests for modification or change of reservations should be addressed to the customer service of Discoverandaluciaysevilla.com, who will be responsible for processing the request. Changing or modifying a reservation may incur the cost of cancellation charges. See the “Canceling Reservations Conditions” section below for more information on canceling reservations.
• It is not possible to change or modify tickets for special events, shows or tickets. Sales of this type of ticket are final and cannot be modified once the original purchase has been confirmed.
• All other requests for change of date or modification will be subject to availability by suppliers of products and / or services; Discoverandaluciaysevilla.com cannot guarantee that such requests will be carried out satisfactorily.
• If you request a change of date with a period of three (3) days or less with respect to the date of confirmed travel, Discoverandaluciaysevilla.com will try to process your request; however, changes made three days or less in advance of the original travel date are subject to a surcharge.
• If you make a purchase using a Discoverandaluciaysevilla.com promotional code or accept a discount or a Special Offer price during the Discoverandaluciaysevilla.com check-out process, it is possible that any change or modification of the itinerary after the end of the purchase invalidates the discount or the Special Offer price. Discoverandaluciaysevilla.com may decide, in its sole discretion, to respect the discount or the price of the Special Offer in case you make a change or modification of the itinerary after the purchase. However, Discoverandaluciaysevilla.com reserves the right to invalidate the discount or the price of the Special Offer if it makes any changes in the confirmed itinerary.

8.2 Sometimes our suppliers of products and / or services make changes in the dates of the visits or their prices, characteristics included, coverage or age requirements, as well as in other characteristics or requirements of the products. Consequently, Discoverandaluciaysevilla.com reserves the right to cancel, change or replace any service, visit, ticket, ticket or product that you have reserved on this Website, at any time and for any reason. In these cases, if you are not satisfied with the alternatives offered, you will be entitled to a full refund of the original purchase price. Regardless of the foregoing, when our agents and / or suppliers of products or services inform us of a significant change in a reservation and / or a visit, product or event, we will use reasonable efforts to notify the consumer, the travel agency and / or the distributor, as appropriate, to modify or re-issue the reservation when feasible.

To make a cancellation you must send an e-mail to info@discoverandaluciaysevilla.com.
Canceling or modifying a reservation may involve charges of cancellation. Please check the section of cancellation charges as described below. When you cancel any reservation, you will be notified by email or telephone of the total amount of the cancellation charges.

Events, attractions, shows, tickets, tickets or vouchers:

These types of products are not refundable under any circumstances.

Gift Certificates:

None of them is refundable under any circumstances.

Other products and services of visits:

If you cancel at least 7 days before scheduled departure, no cancellation fee will be applied.
If you cancel between 3 and 6 days before scheduled departure, there is a 50 percent cancellation fee.
If you cancel 2 days before scheduled departure, there is a 100 percent cancellation fee.

9.2 The value of the transaction may be subject to taxes, fees, commissions for foreign transactions, foreign exchange or other charges. Your bank or your credit or debit card entity can convert the payment to the local currency and charge fees, which will mean a difference between the amounts shown on Discoverandaluciaysevilla.com and the final amounts charged to your bank account or statement of your credit or debit card. Contact your bank or your card entity if you have any questions about the conversion rates or applicable charges. For reservations made in Brazil, please note that the IOF tax (tax on financial transactions, 6.38%) is not included in the final value of the reservation, but will be charged to the credit or debit card that is Use to make the purchase.

10. Intellectual and Industrial Property Rights
10.1 All elements and contents of the Website and of each of the services, such as images, photographs, texts, music, sounds, videos, documents, logos and any other material, in any format , Published on the Website (including menus, web pages, graphics, colors, diagrams, tools, characters, website design, diagrams, structure, selection, ordering and presentation of Contents, methods, processes, functions and software that are part of the Website) are protected by the copyrights and other intellectual property rights of Discoverandaluciaysevilla.com. Similarly, the website has the status of a computer program and, as such, is also protected by intellectual property rights legislation. Access to the website or obtaining the status of user does not imply a grant of licenses or authorizations on the aforementioned industrial and intellectual property rights.

10.2 The user may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, allow access to the public through any form of public communication, or perform any other action prohibited by law In the matter of intellectual and industrial property on any of the elements referred to in the previous paragraph, except for with the express consent of Discoverandaluciaysevilla.com. The user must use the materials, elements, contents and information that he accesses through the use of the Web Site solely for his own needs, being obliged not to perform either directly or indirectly a commercial exploitation of said elements.

11. Notice of Contents
11.1 Discoverandaluciaysevilla.com has taken all measures at its disposal to prevent the publication of content describing or representing scenes or situations of physical or psychological violence, or such that, according to the sensitivity of the users of the Website , Can be considered harmful to the civic convictions, the human rights or the dignity of the people in any of its forms and expressions.
11.2 Discoverandaluciaysevilla.com has also taken all necessary precautions to assure its users that the contents of the Website are taken care of and do not contain incorrect information or that is not up to date with the date of its publication on the website ( And, as far as possible, later).
11.3 Although Discoverandaluciaysevilla.com tries to do its utmost to ensure continuous access to the website itself, the dynamic nature of the Internet and its contents may not allow the Website to operate without interruptions or discontinuities due to the need to perform the updates of the Website. Discoverandaluciaysevilla.com cannot guarantee to its users that the website operates with continuity and without interruptions, errors or malfunctions due to the Internet connection. In the event of any problems encountered during the use of the Website, please contact our Customer Service Department by sending an email to info@discoverandaluciaysevilla.com and we will try to solve the problem.

11.4 Users are fully responsible for their conduct, when accessing the information on the web, while browsing the web, as well as after having accessed. Therefore, users are solely responsible to Discoverandaluciaysevilla.com and third parties of:
• the consequences that may result from a use, for purposes or effects that are unlawful or contrary to this document, any content of the web, whether or not made by Discoverandaluciaysevilla.com, published or not officially published;
• as well as the consequences that may result from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the web or its services or prevent normal enjoyment By other users.
11.5 Discoverandaluciaysevilla.com reserves the right to update the contents when it deems convenient, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as deny access to the web to users who do an evil Use of the contents and / or breach any of the conditions that appear in this document.

11.6 Discoverandaluciaysevilla.com informs that it does not guarantee:
• that access to the web and / or linking web sites is uninterrupted or error-free.
• despite having taken all necessary measures, Discoverandaluciaysevilla.com cannot guarantee that the content or software that users access through the web or the linking web site does not contain any errors, computer viruses or other elements in the contents that can cause alterations in your system or in the electronic documents and files stored in your computer system or cause another type of damage.
• the use of the information or content of this web or link websites that users could perform for their personal purposes.

12. Links with other Web Sites
12.1 The online store may contain hyperlinks (known as “links” or “links”) to other websites that may have no relationship whatsoever with Discoverandaluciaysevilla.com.
12.2 The purpose of such links is to assist the user during their searches and navigation, as well as to expedite the hypertext connection to other websites. The activation of the links does not imply any recommendation or suggestion by Discoverandaluciaysevilla.com regarding the access to these websites or navigation through its pages, nor any guarantee about its contents, its services or the goods that supply and sell to the Users of Internet.
12.3 Discoverandaluciaysevilla.com does not control such websites or their contents, nor does it carry out operations to monitor them. Discoverandaluciaysevilla.com cannot be held responsible for the content of these websites or the rules they adopt regarding the privacy of the user or the treatment of their personal data while browsing them.
12.4 These Terms of Use and the Privacy Policy do not apply to websites managed by third parties other than Discoverandaluciaysevilla.com.
12.5 Third party suppliers providing products and other services on this website are independent contractors and not agents or employees of Discoverandaluciaysevilla.com. Discoverandaluciaysevilla.com is not responsible for acts, errors, omissions, declarations, warranties, defaults, negligence or misconduct of any such supplier, or any personal injury, death, property damage or other damages or expenses that or arising out of any other form of the reservation or your use of a product or service. Discoverandaluciaysevilla.com will not be responsible for or make refunds in case of any type of delay, cancellation, excess reserves, strike, force majeure or other causes beyond its direct control, nor shall it be liable for any type of additional expense, omission , delay, change of itinerary or action of any government or authority.

12.6 By virtue of the above, you use this website at your own risk and Discoverandaluciaysevilla.com shall not be liable in any way for any direct, indirect, punitive, incidental, special, exemplary or consequential, or for any loss of income, profits, goodwill, data, contracts or use of money, nor for losses, damages or damages arising from or related to the following events: business interruptions of any type (including but not limited to loss of data or information and costs of obtaining substitute goods or services); access, display or use of this website by you; the delay or inability to access, display or use this website (including, but not limited to, your trust in the comments and opinions appearing on this website; any computer virus, information, software, linked site, product or service obtained through this website, or in any other way derived from access, display or use of this website). The foregoing shall be applicable to losses, damages or damages regardless of their basis, whether negligence, contract, tort or strict liability or otherwise, even if it has been notified to Discoverandaluciaysevilla.com the possibility that they occur.
These terms and conditions, as well as the foregoing disclaimer, do not affect any statutory rights that cannot be excluded under applicable law.

13. Privacy
13.1 We beg all users to carefully read the privacy policy that applies even if they only access and browse the Website, even without acquiring any service.
14. Modification and Updating of Conditions
14.1 Discoverandaluciaysevilla.com reserves the right to modify these Terms of Use at any time, without prior notification to the user, who in any case, is solely responsible for reviewing them as a prerequisite and indispensable to the acquisition of any available product through the Website. In any case, the Terms of Use that are exposed on the web will be considered as valid and applicable at the moment the user purchases the corresponding services.
14.2 In case any clause in these Terms of Use is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these Conditions. Discoverandaluciaysevilla.com may not exercise any of the rights and powers conferred on this document which in no way imply the waiver thereof unless expressly acknowledged by Discoverandaluciaysevilla.com legal prescription of the action that in each case corresponds.

15. Applicable Legislation and Conflict Resolution
15.1 These Terms of Use are governed by Spanish law, in accordance with Law 7/1998, of April 13, on General Conditions of Contract, Legislative Decree 1/2007, of November 16, approving the General Law for the Defense of Consumers and Users and other complementary laws, such as Royal Decree 1906/1999 of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999 , Of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on Retailing and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
15.2 In order to resolve any controversy or conflict that arises from these Terms of Use, Discoverandaluciaysevilla.com.com is subject to the criteria of determination established by the applicable legislation on consumers and users.

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